Consultant

Job Title: Snow Developer (L2/L3)

Location

Experience Level

Job Type

Notice Period

Company: HCLTech

Snow Developer (L2/L3)

Key Responsibilities

• :ServiceNow Customization & Developmen

  t
• :Design and implement custom applications, workflows, and automation on the ServiceNow platform, ensuring seamless integration with other IT systems
• .Customize ServiceNow functionalities, such as

  Incident Managemen

  t,

  Problem Managemen

  t,

  Change Managemen

  t, and

  Service Catalo

  g
• .Write

  JavaScrip

  t code for ServiceNow scripting,

  Business Rule

  s,

  Script Include

  s,

  UI Script

  s, and other platform scripting
• .Develop and configure

  ServiceNow dashboard

  s, reports, and visualizations for effective performance tracking and data presentation

• .System Integration & Troubleshootin

  g
• :Work with

  REST API

  s,

  SOAP Web Service

  s, and other integration techniques to ensure ServiceNow communicates seamlessly with external systems
• .Troubleshoot and resolve L2/L3-level technical issues related to the ServiceNow platform and integrations
• .Provide advanced-level support for system performance, platform upgrades, patches, and enhancements

• .Incident and Problem Managemen

  t
• :Troubleshoot issues related to incidents, problems, and configuration items in ServiceNow
• .Ensure compliance with ITIL standards and ServiceNow best practices
• .Perform root cause analysis for recurring issues and develop solutions to prevent future occurrences

• .Collaboration & Documentatio

  n
• :Collaborate with

  cross-functional team

  s (e.g., IT, Business Analysts, Project Managers) to gather requirements and deliver solutions
• .Document technical designs, development work, and process flows, ensuring clear knowledge sharing
• .Mentor junior developers and provide guidance on ServiceNow best practices

• .ServiceNow Upgrades and Release

  s
• :Lead and assist with regular

  ServiceNow upgrade

  s and releases, ensuring minimal downtime and smooth transitions
• .Coordinate and support the testing and validation of new features or bug fixes in the system