Job
Description
Consultant – Global Employer Services Technology Center (GESTC) Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India. We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment. We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC) Job purpose This is an experienced position and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). This position requires supporting application users both from a technical and functional perspective. You will troubleshoot and resolve complex issues related to Global mobility tools by liaising with various stakeholders. The successful candidate will have a high level of attention to detail, the ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment. This position requires significant customer contact and you must possess excellent communication, consulting, and probing skills to effectively manage client expectations. Applicants should be able to function in a close team environment and communicate within the team. Our applications are used by Deloitte’s Global Employer Services member firms and clients so the successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools. Key job responsibilities Work with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to all compensation tools Liaison between business and technology with an understanding of full life cycle of system development with AGILE methodologies. Collecting, understanding, and transmitting the business requirements for the project, and translating them into functional specifications and detailed test plans Ensure business requirements and functional specifications are resolved and fulfilled Ensure issues are identified, tracked, reported on and resolved in a timely manner Perform unit and system level testing on applications Consistently meet client expectations and project deadlines Evaluate problems of the customers and provide logical lasting solutions Work with business owners to identify information needs and develop SSRS reports Education/Background College coursework: BE/BTech 3 to 4 years of problem solving and solid analytical skills Key skills desired Must have: 3-4 years of production support experience Self-starter with solid analytical and problem-solving skills Strong focus on self-review and providing high quality deliverables Good personal organizational skills and flexible enough to change direction pursuant to business demands Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules High level of attention to detail, ability to execute and deliver project deliverables on budget and on time Ability to integrate rapidly with existing team, including with individuals from diverse backgrounds, and in a virtual setting Capable of handling high work pressure during peak months Ability to interact with individuals at all levels of the organization Excellent written and oral communication skills; confident in dealing with all levels of clients, both internally and externally; fluent in English Strong commitment to customer service Proficiency with Microsoft Office Applications (MS Excel, MS Power Point, Word, Outlook, etc.) Languages: Must have - SQL Working knowledge of relational databases Experience with Microsoft reporting technologies, i.e., SSRS Good to have: Languages: good to have - PL/SQL Experience with reporting technologies, i.e., Bold Reports by SyncFusion Basic knowledge on VB scripting Basic knowledge of Web Services #CA-GSD #CA-HPN Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 305030
