Computer Hardware Technician

1. Technical Support:

· Provide first-level support for end-user desktops, laptops, printers, and mobile devices.

· Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux)

and a wide range of software applications.

· Respond to service requests and incidents using ticketing systems

· Assist users with login issues, password resets, and system access, Printer Problems

2. Installation and Configuration:

· Install, configure, and upgrade desktop/Laptop hardware and software.

· Set up new workstations, including peripherals like monitors, keyboards, printers, and network devices.

· Maintain standard operating environment (SOE) across all systems to ensure uniformity and ensure security

Health and compliance.

· Install and Configure desktops as per Client specific SOP’s

· Configuration of email clients (Outlook, Thunderbird, eM client)

3. System Maintenance:

• Perform routine maintenance tasks like system updates, patch management, antivirus scanning, and backups.
• Preventive maintenance of PC, Laptops, CCTV systems, Access control devices Hardware and Software.
• Monitor system performance and proactively address issues.
• Maintain asset inventory of hardware and software licenses.

4. Network and Connectivity:

• Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access.
• Wifi Router configuration.
• Coordinate with the network team for advanced troubleshooting and resolution.

5. Documentation and Reporting:

• Maintain documentation for technical procedures, configurations, and knowledge base articles.
• Prepare and Update Simple operating procedures (SOP’s)
• Generate reports on recurring issues, system performance, and support trends.
• Track tickets and ensure timely closure with user satisfaction.

6. Security and Compliance:

• Enforce IT security best practices and data protection policies.
• Ensure endpoint protection and encryption tools are active and updated.
• Identify potential security risks and report them to the IT security team.

7. Collaboration and User Training:

• Work closely with other IT teams (network, application, infrastructure) to ensure smooth operations.
• Provide basic training to users on common IT tools, applications, and security awareness.

8. Maintaining IT Assets sheet

· Numbering the IT Assets

· Maintaining their hardware and Software details

· Change reports

Required Qualifications and Skills:

Educational Background:

• Bachelor’s degree with Information Technology, or a related field (preferred).
• Diploma in Hardware & Networking or relevant certifications (acceptable with experience)
• Knowledge of CCTV and Access control (Time Attendance devices) is an added advantage.
• Work in a team. Leadership qualities, Positive Proactive approach. Solution oriented thinking.
• Hunger to learn and grow is a must.

Job Type: Full-time

Pay: From ₹8,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Kothrud, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

License/Certification:

• Driving Licence (Preferred)

Location:

• Kothrud, Pune, Maharashtra (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person