1. Technical Support: · Provide first-level support for end-user desktops, laptops, printers, and mobile devices. · Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and a wide range of software applications. · Respond to service requests and incidents using ticketing systems · Assist users with login issues, password resets, and system access, Printer Problems 2. Installation and Configuration: · Install, configure, and upgrade desktop/Laptop hardware and software. · Set up new workstations, including peripherals like monitors, keyboards, printers, and network devices. · Maintain standard operating environment (SOE) across all systems to ensure uniformity and ensure security Health and compliance. · Install and Configure desktops as per Client specific SOP’s · Configuration of email clients (Outlook, Thunderbird, eM client) 3. System Maintenance: Perform routine maintenance tasks like system updates, patch management, antivirus scanning, and backups. Preventive maintenance of PC, Laptops, CCTV systems, Access control devices Hardware and Software. Monitor system performance and proactively address issues. Maintain asset inventory of hardware and software licenses. 4. Network and Connectivity: Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access. Wifi Router configuration. Coordinate with the network team for advanced troubleshooting and resolution. 5. Documentation and Reporting: Maintain documentation for technical procedures, configurations, and knowledge base articles. Prepare and Update Simple operating procedures (SOP’s) Generate reports on recurring issues, system performance, and support trends. Track tickets and ensure timely closure with user satisfaction. 6. Security and Compliance: Enforce IT security best practices and data protection policies. Ensure endpoint protection and encryption tools are active and updated. Identify potential security risks and report them to the IT security team. 7. Collaboration and User Training: Work closely with other IT teams (network, application, infrastructure) to ensure smooth operations. Provide basic training to users on common IT tools, applications, and security awareness. 8. Maintaining IT Assets sheet · Numbering the IT Assets · Maintaining their hardware and Software details · Change reports Required Qualifications and Skills: Educational Background: Bachelor’s degree with Information Technology, or a related field (preferred). Diploma in Hardware & Networking or relevant certifications (acceptable with experience) Knowledge of CCTV and Access control (Time Attendance devices) is an added advantage. Work in a team. Leadership qualities, Positive Proactive approach. Solution oriented thinking. Hunger to learn and grow is a must. Job Type: Full-time Pay: From ₹8,000.00 per month Benefits: Cell phone reimbursement Ability to commute/relocate: Kothrud, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Higher Secondary(12th Pass) (Preferred) License/Certification: Driving Licence (Preferred) Location: Kothrud, Pune, Maharashtra (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
