Community & Operations Manager

Job Description: Community Desk & Operations ManagerExperience: 1 to 3 YearsLocation: Hyderabad (Ameerpet and Gachibowli)Company Name: WELLWORK WORKSPACES PVT LTD Job SummaryWe are looking for a dynamic and customer-focused Community Desk & Operations Manager to oversee daily operations, ensure excellent client experience, and maintain smooth functioning of the workspace. The ideal candidate should have prior experience in co-working or real estate operations, strong communication skills, and the ability to handle multiple responsibilities efficiently. Key Responsibilities1. Front Desk & Community Management- Serve as the first point of contact for members, visitors, and clients.- Manage front desk operations including check-ins, inquiry handling, and office tours to support sales team.- Build strong relationships with members to enhance satisfaction and retention.- Address member queries and escalate issues as required.2. Operations & Facility Management- Oversee daily operational activities to ensure smooth functioning of the workspace.- Coordinate with housekeeping, security, and maintenance teams for timely service delivery.- Conduct regular walkthroughs to ensure hygiene, safety, and infrastructure upkeep.- Monitor inventory of office supplies, pantry, stationery, and raise purchase requests.3. Space Management & Client Coordination- Assist in seating planning, desk allocation, and managing occupancy levels.- Coordinate with sales and leasing teams for client onboarding and office setup.- Support in organizing events, managing boardroom and meeting room credits, printer credits, access cards, and assisting with community engagement activities. 4. Administration & Compliance- Maintain documentation, attendance records, visitor logs, and daily reports.- Ensure compliance with company SOPs, policies, and property guidelines.- Handle vendor coordination, AMC schedules, and service follow-ups.5. Billing & Support- Support in invoicing, collections follow-up, and petty cash management.- Assist in creating MIS reports, operational trackers, and monthly summaries.Skills & Competencies- Excellent communication and interpersonal skills.- Strong customer service orientation.- Ability to multitask and handle operations independently.- Proficient with MS Office, CRM tools, and administrative software.- Problem-solving mindset with attention to detail.Qualifications- Bachelors and Master degree.- 1 to 3 years of experience in co-working spaces, serviced offices, or real estate operations.- Experience in front office, community management, or facility coordination preferred.

anushree@mpm.in