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Uber
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Community Operations Manager

Community Operations Manager

Uber

5 years

0 Lacs

hyderābād

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

support service drive mobility data vision engagement strategies analysis efficiency communication management certification risk

Work Mode

On-site

Job Type

Part Time

Job Description

About the Team
The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now" when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day. About the Role
At Uber, providing amazing support that establishes trust for riders, eaters, couriers, and driver-partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The Global Insights Team is committed to building an efficient process that provides our community with a seamless, prompt, and complete resolution to their concerns - every time. We are looking for an Operations Manager who is passionate about running global insights and will be able to lead and drive insights across the globe for mobility and delivery. The team is dedicated to provide world-class support to stakeholders to positively impact consumers, earners and merchants. This will be a managerial role with a focus on solving problems through data and leading teams to deliver stellar outcomes and continuous process improvement. The applicant should have very strong multi-tasking abilities while being able to understand the long-term vision and goals of the global programs team. Those interested should be excited to demonstrate those skills and be eager to lead! Your Impact in Role

Lead Operational performance on the ground while maintaining connection and engagement with cross functional teams.
Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional Stakeholder support
Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured
Standardize operations across multiple regional teams
Collaborate with Program Managers to prioritize sprints based on impact

The Experience You'll Bring - Basic Qualifications -

Graduation Is a must
Excellent Verbal & Written Communication
At least 5 years of experience in People management
Proficiency in Data Analysis and Problem Solving
Experience of managing Stakeholders

- Preferred Qualifications -

Post Graduation
PMP or Green Belt Certification desirable
Program Management
Experience of managing teams in Risk and Fraud support operations will be handy

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Community Operations Manager