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Uber
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Community Operations Manager

Community Operations Manager

Uber

5 - 9 years

0 Lacs

hyderabad telangana

Posted:3 days ago| Platform: Shine logo

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Skills Required

data analysis problem solving stakeholder management program management people management risk management fraud support operations

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: Join the APAC COE team at Uber, where we believe in a proactive #GoGetIt approach. Our dedicated team members are committed to providing help and support in critical concerns, ensuring resolutions that matter to our customers, ultimately turning each member into a promoter of Uber. By joining us, you will have the opportunity to grow and learn every day as we support various markets and strive for greater heights. Key Responsibilities: - Lead operational performance on the ground while fostering connections with cross-functional teams - Develop long-term strategies to achieve goals and provide exceptional stakeholder support - Conduct analysis on historical performance metrics such as efficiency, CSAT, and quality to identify emerging trends - Standardize operations across multiple regional teams - Collaborate with Program Managers to prioritize sprints based on impact - Engage strategically with stakeholders to enhance internal processes and improve the overall user experience Qualifications Required: - Graduation is a must - Excellent verbal and written communication skills - Minimum 5 years of experience in people management - Proficiency in data analysis and problem-solving - Experience in managing stakeholders - Post-graduation is a plus - PMP or Green Belt Certification desirable - Background in program management - Experience in managing teams in risk and fraud support operations will be advantageous (Note: Additional details about the company were not present in the provided job description),

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Community Operations Manager