Community Manager at Matter

Community Manager at Matter

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About Matter

Matter is a user-centric, intelligent green technology start-up, poised to break the boundaries between the automotive industry, user experience and information technology with products and services that integrate new energy, intelligent technology and business models.

Our team is human - thoughtful, approachable, curious, reliable and accountable. We are passionate about tackling some of the biggest challenges in technology.

What we’re looking for

Community Manager

You will be responsible for designing and moderating community interactions, engaging members through structured conversations, capturing insights, and ensuring their voices contribute directly to Matter’s research and design process. The ideal candidate will be empathetic, highly communicative, and able to translate customer inputs into actionable insights while also driving loyalty and advocacy for Matter.

What you will own and do

• Community Building & Engagement

  : Establish and grow the AERA owners’ community, fostering strong connections and trust. Encourage active participation and cultivate meaningful discussions that reflect customer needs and experiences.

• Feedback Collection & Moderation

  : Design structured channels for gathering customer feedback on product usage, design, and service experiences. Moderate discussions to ensure constructive, respectful, and insightful exchanges.

• Customer Support & Experience

  : Act as a point of contact within the community, addressing queries, resolving conflicts, and ensuring a positive experience for all members.

• Insight Generation & Analysis

  : Track community discussions, analyze engagement data, and generate reports that highlight emerging themes, customer sentiments, and actionable insights for design, product, and business teams.

• Cross-Functional Collaboration

  : Work closely with Research, Product, and Design teams to integrate community insights into the development process. Provide structured feedback loops that influence decision-making.

• Loyalty & Advocacy Programs

  : Initiate activities, events, or campaigns that deepen customer-brand relationships, driving advocacy and long-term engagement.

• Continuous Improvement

  : Stay updated with trends in community management, social engagement tools, and customer research methods to continually evolve Matter’s community practice.

What you will bring to us

• Strong communication and storytelling skills with the ability to moderate discussions and foster inclusive participation.
• Proven experience in community engagement, customer research, or digital moderation.
• Ability to balance empathy with objectivity when handling customer concerns or conflicts.
• Strong analytical skills to interpret qualitative and quantitative feedback into actionable insights.
• Familiarity with community platforms, forums, and digital engagement tools.
• Collaborative mindset to work effectively with cross-functional teams.
• A genuine passion for building relationships and enhancing customer experiences.

Qualifications

• Postgraduate degree (Design, Marketing, Communication, Sociology, Psychology, or related field preferred).
• Minimum

  4 years of experience

  in community management, customer engagement, or related roles.
• Experience working with online/offline community engagement platforms and data analysis tools.

Culture and other pointers

• You have an enthusiastic desire to grow and learn.
• You are customer obsessed. Your process reflects your empathy for the humans you design for.
• If you’ve worked at a design studio or a start-up before, that’s a plus.
• You like working in a high accountability, high responsibility environment.
• We’re a small but growing team. You’ll have the opportunity to have a lasting impact on our design culture.

We’re not the best fit for you if

• You are satisfied with where you are in life and do not want to push to learn/grow further.
• You believe that the best products are built by following your instincts instead of listening to users.
• You are more concerned about short-term payoffs than long-term payoffs.
• You are fundamentally risk averse.
• You like working in an extremely structured environment or being explicitly told what to do at every step.