Collections Officer

Job Title: Collections Officer
Company Name: Kinara Capital Job Description: The Collections Officer will be responsible for managing the accounts receivable process, ensuring timely collections of payments from customers while maintaining strong client relationships. The role involves tracking outstanding invoices, following up with clients on overdue accounts, negotiating payment plans, and resolving discrepancies. The Collections Officer will also work closely with other departments to streamline collections processes and improve cash flow. Regular reporting on collection metrics and trends will be expected to facilitate strategic decision-making. Key Responsibilities: - Monitor accounts receivable and follow up on outstanding invoices. - Communicate with clients via phone, email, or in-person to resolve collection issues. - Negotiate payment arrangements and settlement terms with clients. - Prepare and maintain reports on collection activities, performance metrics, and aging reports. - Work collaboratively with the finance team to ensure accurate records and timely reporting. - Reinforce policies and procedures for collections to ensure compliance and efficiency. - Conduct account reconciliations and manage disputes effectively. Skills and Qualifications: - Strong communication and interpersonal skills. - Excellent negotiation and problem-solving abilities. - Detail-oriented with strong analytical skills. - Ability to work under pressure and meet deadlines. - Proficient in using financial software and Microsoft Office Suite, particularly Excel. - Understanding of accounts receivable and collection processes. - Experience in a similar role, preferably in the financial services sector. - Bachelor's degree in Finance, Business Administration, or a related field is preferred. Tools Required: - Financial software for managing accounts receivable. - Customer Relationship Management (CRM) tools. - Microsoft Excel for reporting and data analysis. - Communication tools for client interaction (phone, email, etc.). - Accounting software for record-keeping and reconciliation.