Collections Manager

Collection Lead MSME Loan

Location: Bangalore

Experience: 7+ Years

What is Muthoot FinCorp ONE

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance.

Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation.

Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals.

We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality.

Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured.

Job Description

As a Collection Lead, you will be responsible for strategizing and managing the collections process for MSME loans disbursed through Anchor Partners. Your primary focus will be on ensuring timely and effective repayment from borrowers, minimizing delinquencies, and preserving portfolio quality while maintaining positive customer and Anchor relationships.

Key Responsibilities:

• Develop and implement effective collection strategies tailored to the MSME loan pro ducts .

• Monitor and analyze collection performance to identify trends and areas for improvement.

• Oversee the entire loan portfolio, ensuring timely collection of dues and reducing delinquency rates.

• Identify high-risk accounts and develop action plans to mitigate potential losses.

• Engage with MSME clients to negotiate repayment plans and settlements.

• Maintain positive relationships with borrowers to ensure ongoing cooperation.

• Address and resolve customer complaints and disputes effectively.

• Ensure all collection activities comply with relevant laws, regulations, and internal policies.

• Prepare regular reports on collection activities, performance metrics, and recovery rates for senior management.

• Maintain accurate and up-to-date records of all collection efforts and outcomes.

• Conduct regular risk assessments and develop strategies to manage and mitigate risks associated with loan collections.

• Work closely with the risk management and credit teams to enhance the overall credit risk framework.

• Analyze financial statements and other relevant documents of MSME clients to understand their repayment capacity.

• Use financial data to inform collection strategies and negotiation approaches.