Collections Manager

Responsibilities

• Make outbound calls and follow up with borrowers to ensure timely EMI/loan repayments.
• Track overdue accounts and update daily repayment status in internal systems.
• Coordinate with field collection agencies for on-ground recovery of higher DPD cases.
• Negotiate repayment plans, settlements, and restructuring options when required.
• Maintain accurate collection records and prepare basic MIS reports.
• Ensure adherence to fair collection practices, regulatory guidelines, and company policies.
• Support the legal team in cases of default, arbitration, or escalations.
• Assist in improving digital collection tools such as automated reminders, IVR, WhatsApp workflows, etc.

Skills Required

• Strong communication, persuasion, and negotiation skills.
• Basic understanding of loan products, EMI structures, and repayment cycles.
• Proficiency in Excel and CRM systems for tracking and reporting.
• Calm, patient, and ethical approach while dealing with borrowers under stress.
• Ability to manage high-volume follow-ups and work under timelines.

Qualification & Experience

• Graduate or Postgraduate in Commerce, Finance, or related fields.
• 4 to 8 years of experience in collections, recovery, or lending operations (NBFC, fintech, P2P platforms preferred).
• Experience with early-stage, mid-stage, and late-stage collections is an added advantage.