Collections Executive - Retail MFB - Collection

Tata Capital

0 - 2 years

2 - 5 Lacs

mumbai pune delhi / ncr

Posted:1 week ago| Platform:

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Skills Required

hrsd retail job description collections recruitment screening training and development employee relations manpower planning training recovery sourcing talent acquisition employee engagement induction payroll performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

To effectively manage and recover overdue retail microfinance loan accounts by engaging with customers to ensure timely repayment and minimize non-performing assets (NPAs), thereby supporting the financial health of the bank.

Key Responsibilities:

Manage and follow up on overdue retail microfinance loan accounts.
Contact borrowers through calls, SMS, emails, and field visits to collect outstanding payments.
Analyze customer accounts and repayment behavior to develop customized recovery plans.
Negotiate repayment terms and reschedule loans where applicable to maximize recovery.
Maintain accurate records of collection efforts and update the loan management system.
Collaborate with the sales and credit teams to understand borrower profiles and enhance collection strategies.
Provide regular reports on collections performance, challenges, and progress to management.
Ensure compliance with bank policies, legal requirements, and regulatory guidelines during the collection process.
Attend training sessions to stay updated on collection techniques, products, and policies.
Handle customer grievances related to collections professionally and escalate when necessary.

Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

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