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Kotak Mahindra Bank
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Collections Executive - Common Collections

Collections Executive - Common Collections

Kotak Mahindra Bank

2 - 6 years

4 - 5 Lacs

agra

Posted:1 day ago| Platform:

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Skills Required

debt collection credit collection team management debt recovery collection management customer service recovery financial services sales recovery operations excel collections negotiation telecalling skip tracing finance payment collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Kotak Mahindra Bank Limited is looking for Collections Executive - Common Collections to join our dynamic team and embark on a rewarding career journey

Debt Recovery:Initiate contact with customers to recover outstanding debts through various communication channels such as phone calls, emails, and letters
Negotiation:Negotiate and establish repayment plans or settlements with customers, adhering to company policies and guidelines
Customer Communication:Communicate with customers in a professional and empathetic manner, providing information and addressing inquiries related to outstanding debts
Skip Tracing:Utilize skip tracing techniques to locate and contact customers with overdue payments
Documentation:Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection activities
Compliance:Ensure compliance with legal and regulatory requirements governing debt collection practices
Reporting:Generate regular reports on collection activities, account statuses, and relevant metrics
Customer Relations:Build and maintain positive relationships with customers to encourage cooperation and facilitate debt resolution
Quality Assurance:Adhere to established quality standards and follow company procedures for ethical debt collection practices
Continuous Learning:Stay informed about industry best practices, regulations, and updates related to debt collection

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Collections Executive - Common Collections