Collection Executive

Key Responsibilities:

Achieve collection targets for the assigned area or portfolio, ensuring full compliance with Standard Operating Procedures (SOPs) and legal norms as per organizational policy.

Manage collections by bucket (soft and hard) and portfolio, with a focus on parameters such as resolution rates, flow metrics, credit costs, and roll rates.

Soft Bucket: Early-stage delinquency accounts, managed through gentle reminders, customer-friendly communication, and solutions like payment rescheduling.

Hard Bucket: Later-stage delinquent/default accounts requiring more persistent measures, potential legal notices, and third-party intervention.

Conduct daily visits to overdue accounts within the defined Turnaround Time (TAT) to maximize recovery and minimise roll-forwards.

Monitor and control delinquency by bucket and Days Past Due (DPD), with special attention to non-starters.

Timely escalate probable flow-forward and high-risk cases to supervisors for further action.

Ensure prompt and effective issue resolution to maintain customer satisfaction within the specified TAT.

Build and maintain relationships with key clients for timely collections, conducting regular follow-ups with critical/complex accounts to identify default causes.

Ensure strict adherence to all audit, regulatory, and company policy requirements.

Negotiate settlements and repayment plans with borrowers to maximize recovery in line with company guidelines.

Skills and Qualifications:

Proven experience in collections, preferably in NBFCs, banks, or related finance sectors, handling both soft and hard bucket portfolios.

Strong knowledge of collections procedures, legal requirements, and industry best practices.

Excellent interpersonal, negotiation, and relationship-building skills.

Ability to work independently, prioritize tasks, and meet deadlines.

Company Profile:

The Company began its lending journey in early 2020 and has grown during the most difficult economic circumstances we have seen in a generation. In this period, the company went from 6 branches to 54 branches across 30 cities in 8 states of India. The growth was steady and focused on ensuring that the company stabilised operations in these 54 branches with a talent pool of 1000+ that now has a capacity of dispensing more than INR 3,000 Crore in loans every year.

Thanks & Regards,

Priyanka Patel

+917984778050

OR

Tanisha Pandey

+91 7984777094