Collection Executive

Job Description: Collection Executive

Location: On-site
Experience: 0–1 Years
Industry: Education / EdTech
Salary: ₹15,000 – ₹22,000 per month
Incentives: Performance-based

Role Overview

The Collection & Student Coordination Executive is responsible for managing fee-related follow-ups, coordinating with students regarding exam fees, assignment submissions, and resolving academic support queries. The role combines fee collection, student handling, and administrative coordination.

Key Responsibilities

1. Fee Collection & Follow-Up

• Call students/parents for pending or upcoming fee payments.
• Send reminders via WhatsApp, SMS, and email.
• Provide payment links, due details, and resolve basic billing concerns.
• Maintain daily collection reports and update CRM/Excel sheets.

2. Exam Fee & Assignment Coordination

• Inform students about exam fee deadlines, submission dates, and requirements.
• Guide students regarding assignment formats, submission portals, and schedules.
• Follow up with students for pending assignments or exam fee submissions.
• Coordinate with academic/operations team for exam and assignment updates.

3. Query Handling & Student Support

• Address queries related to exams, assignments, fee structures, and submission processes.
• Provide clear and accurate information to ensure students complete their academic tasks.
• Maintain a polite and professional communication tone with students and parents.

4. Reporting & Documentation

• Update daily records of collection calls, submissions, and student interactions.
• Share daily, weekly, and monthly MIS reports.
• Ensure accurate and timely data entry in CRM/sheets.

Required Skills

• Good communication skills (Hindi/English preferred).
• Strong follow-up and persuasion abilities.
• Basic understanding of fee collection and academic coordination.
• Ability to multitask and work under deadlines.
• Basic computer skills (Excel, Sheets, CRM).

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person