Job Title: US Debt Collector / Collections Specialist Location: [Gurugram- Haryana] Job Type: [Full-time] Shift: [US Shift EST/CST/MST/PST] Salary: [Up to 5 LPA] + Incentives Industry: BPO / Financial Services / Accounts Receivable Management (ARM) About the Role We are seeking experienced and motivated US Debt Collectors to join our growing collections team. The ideal candidate will handle outbound/inbound calls to recover outstanding debts while maintaining professionalism, compliance, and strong customer service standards. Key Responsibilities Make outbound collection calls to customers regarding past-due accounts. Negotiate payment plans, settlements, and resolve account discrepancies. Follow FDCPA and client-specific compliance guidelines at all times. Document all interactions accurately in the system. Meet monthly targets for recovery, call quality, and compliance. Handle escalated accounts professionally and efficiently. Required Skills & Qualifications Minimum 1 year of US collections experience (third-party or first-party preferred). Strong understanding of FDCPA , TCPA, and US collections regulations. Excellent communication, negotiation, and persuasion skills. Ability to handle high-volume calls and work in a performance-driven environment. Basic computer proficiency and experience with CRM/collections systems. Strong problem-solving skills and attention to detail. Preferred Qualifications Experience with credit card, healthcare, utility, or telecom collections. Experience working with US clients and metrics/KPIs. Ability to work night shifts aligned with US time zones. What We Offer Competitive salary + attractive incentives. Comprehensive training on processes and compliance. Opportunity for career growth within the organization. Supportive team environment and performance rewards. Health insurance / benefits (if applicable). Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Food provided Paid sick time Provident Fund Work Location: In person
Job Title: US Debt Collector / Collections Specialist Location: [Gurugram- Haryana] Job Type: [Full-time] Shift: [US Shift EST/CST/MST/PST] Salary: [Up to 5 LPA] + Incentives Industry: BPO / Financial Services / Accounts Receivable Management (ARM) About the Role We are seeking experienced and motivated US Debt Collectors to join our growing collections team. The ideal candidate will handle outbound/inbound calls to recover outstanding debts while maintaining professionalism, compliance, and strong customer service standards. Key Responsibilities Make outbound collection calls to customers regarding past-due accounts. Negotiate payment plans, settlements, and resolve account discrepancies. Follow FDCPA and client-specific compliance guidelines at all times. Document all interactions accurately in the system. Meet monthly targets for recovery, call quality, and compliance. Handle escalated accounts professionally and efficiently. Required Skills & Qualifications Minimum 1 year of US collections experience (third-party or first-party preferred). Strong understanding of FDCPA , TCPA, and US collections regulations. Excellent communication, negotiation, and persuasion skills. Ability to handle high-volume calls and work in a performance-driven environment. Basic computer proficiency and experience with CRM/collections systems. Strong problem-solving skills and attention to detail. Preferred Qualifications Experience with credit card, healthcare, utility, or telecom collections. Experience working with US clients and metrics/KPIs. Ability to work night shifts aligned with US time zones. What We Offer Competitive salary + attractive incentives. Comprehensive training on processes and compliance. Opportunity for career growth within the organization. Supportive team environment and performance rewards. Health insurance / benefits (if applicable). Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Food provided Paid sick time Provident Fund Work Location: In person
Job Title: US Debt Collector / Collections Specialist Location: [Gurugram- Haryana] Job Type: [Full-time] Shift: [US Shift EST/CST/MST/PST] Salary: [Up to 5 LPA] + Incentives Industry: BPO / Financial Services / Accounts Receivable Management (ARM) About the Role We are seeking experienced and motivated US Debt Collectors to join our growing collections team. The ideal candidate will handle outbound/inbound calls to recover outstanding debts while maintaining professionalism, compliance, and strong customer service standards. Key Responsibilities Make outbound collection calls to customers regarding past-due accounts. Negotiate payment plans, settlements, and resolve account discrepancies. Follow FDCPA and client-specific compliance guidelines at all times. Document all interactions accurately in the system. Meet monthly targets for recovery, call quality, and compliance. Handle escalated accounts professionally and efficiently. Required Skills & Qualifications Minimum 1 year of US collections experience (third-party or first-party preferred). Strong understanding of FDCPA , TCPA, and US collections regulations. Excellent communication, negotiation, and persuasion skills. Ability to handle high-volume calls and work in a performance-driven environment. Basic computer proficiency and experience with CRM/collections systems. Strong problem-solving skills and attention to detail. Preferred Qualifications Experience with credit card, healthcare, utility, or telecom collections. Experience working with US clients and metrics/KPIs. Ability to work night shifts aligned with US time zones. What We Offer Competitive salary + attractive incentives. Comprehensive training on processes and compliance. Opportunity for career growth within the organization. Supportive team environment and performance rewards. Health insurance / benefits (if applicable). Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Food provided Paid sick time Provident Fund Work Location: In person