Collection Executive

Job Title: US Debt Collector / Collections Specialist

Location: [Gurugram- Haryana]
Job Type: [Full-time]
Shift: [US Shift EST/CST/MST/PST]
Salary: [Up to 5 LPA] + Incentives
Industry: BPO / Financial Services / Accounts Receivable Management (ARM)

About the Role

We are seeking experienced and motivated US Debt Collectors to join our growing collections team. The ideal candidate will handle outbound/inbound calls to recover outstanding debts while maintaining professionalism, compliance, and strong customer service standards.

Key Responsibilities

• Make outbound collection calls to customers regarding past-due accounts.

• Negotiate payment plans, settlements, and resolve account discrepancies.

• Follow FDCPA and client-specific compliance guidelines at all times.

• Document all interactions accurately in the system.

• Meet monthly targets for recovery, call quality, and compliance.

• Handle escalated accounts professionally and efficiently.

Required Skills & Qualifications

• Minimum 1 year of US collections experience (third-party or first-party preferred).

• Strong understanding of FDCPA, TCPA, and US collections regulations.

• Excellent communication, negotiation, and persuasion skills.

• Ability to handle high-volume calls and work in a performance-driven environment.

• Basic computer proficiency and experience with CRM/collections systems.

• Strong problem-solving skills and attention to detail.

Preferred Qualifications

• Experience with credit card, healthcare, utility, or telecom collections.

• Experience working with US clients and metrics/KPIs.

• Ability to work night shifts aligned with US time zones.

What We Offer

• Competitive salary + attractive incentives.

• Comprehensive training on processes and compliance.

• Opportunity for career growth within the organization.

• Supportive team environment and performance rewards.

• Health insurance / benefits (if applicable).

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Work Location: In person