Collaboration & Communication Lead

At Opella, we have one shared mission – we work passionately, every day, to ‘serve healthier, fuller lives’ now and for the generations to come.

In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

Everything we do is centered around people’s interests – our consumers, our customers, healthcare professionals, and our employees – across the world.

We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu.

We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.

Our team

Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide.

We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations).

Our team operates in an international context, serving all markets in most of the countries around the world.

Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Platforms (ServiceNow, Observability, Chatbots, SAP, Commercial, RPA, …), Digital Workplace and more “classical” infrastructures (hosting, servers, …).

Digital Workplace & Facilities team manages all Digital Workplace capabilities (all devices, collaboration, communication, printing, software management & deployment, …) and makes the bridge between global standards designed by global infrastructure & workplace teams and their implementation on our 60+ sites (incl. 12 plants) across the globe.

Are you passionate about providing exceptional Digital Workplace services that serve all our users every minute of their daily work? Influencing the way our collaborators collaborates and communicate? Join us to lead Collaboration & Communication team within our Digital Workplace & Facilities crew!

Collaboration & Communication team manages the following capabilities:

• Microsoft 365 (incl. Copilot). Overall M365 ecosystem and transversal management of the tenant (e.g. applying cybersecurity rules, …)

• eMail. Leveraging Exchange on-line from Microsoft 365.

• SharePoint . To build team sites based on standardized templates, at the scale of the company.

• Intranet. The Corporate one-stop shop for all our employees, leveraging SharePoint and Viva Engage.

• Teams (incl. integration). The cornerstone of collaboration across the company and externally, providing file sharing, chat, telephony and videoconferencing.

• OneDrive . For secure personal content management.

• Viva Engage . The enterprise social network.

• Whiteboarding/Ideation. Based on Microsoft Whiteboard, Confluence Whiteboard and iObeya.

• Videoconferencing. Based on Teams as a target.

• Telephony. Based on Teams.

• Digital Signage / IP-TV. Deployed on all our sites and based on Comeen Play.

What we're looking for?

We are looking for a leader of our Collaboration & Communication team, with following core responsibilities shared across the team:

• Design & build dedicated Collaboration & Communication capabilities for Opella

• Build Operating Models for all capabilities

• Develop consistent roadmaps for all capabilities, taking into account dependencies with other domains (e.g. infrastructure, cybersecurity, …)

• Drive budgets for all capabilities (run, projects, hardware)

• Drive required projects to setup capabilities and perform their evolutions

• Manage all capabilities as product, ensuring measurement of end-user feedback, capacity , support, etc…

• Ensure stakeholders communication around our products (how-to, quick wins, roadmaps, perspectives, voice of the customer, …)

• Be proficient and hands-on in some capabilities, especially M365 , eMail (Exchange on-line) and Videoconferencing (Teams) to start rapidly to build them.

• Ensure documentation of all decisions, process, ways of working, etc… linked to Collaboration & Communication capabilities

About you

Technical background required

• Bachelor’s degree in computer science, Information Technology, or related field, with various proven experiences in international context across global organizations

• Proven experience in managing a similar eco-system of Collaboration & Communication domain, close to end-users

• Proficiency in Digital Workplace products & vendors eco-system, with deeper technical knowledge on some of them, especially what Opella needs to tackle right away: M365 , eMail and videoconferencing (Teams).

• Wider knowledge on infrastructure and workplace eco-system (products, vendors, architectures, …).

Soft skills required

• Proven experience working in global virtual teams and international matrix environment

• Strategic thinking with ability to develop strategies for Collaboration & Communication products & Services

• Ability to lead teams, with proven experience

• Ability to design architecture of Digital Workplace solutions, determining reusable patterns

• Ability to document for any audience

• Structured and having a project mindset (planning, action plans, documentation, communication, …)

• Ability to take the lead & ownership (e.g. to find a solution, propose new idea and execute them, …), even in unclear situations. Contribute to clear the unclear

• Strong communication, problem-solving and interpersonal skills, ability to pick things up quickly and connect information, with attention to details

• Agile and continuous improvement mindset, with critical-thinking and root-cause-analysis paradigms

• Curious, open-minded, « out of the box » thinking

• Able to write and speak fluently in English for any audience

Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things: All In Together: We keep each other honest and have each other's backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be. Join us on our mission. Health. In your hands. www.opella.com/en/careers