Cluster Sales Manager

The role of Cluster Manager Retail involves overseeing the operations and performance of multiple retail stores within a designated geographical cluster. The main objective is to drive sales, enhance customer satisfaction, and ensure operational efficiency across all stores. Responsibilities include monitoring sales performance, analyzing trends, and implementing measures to improve sales and profitability. Regular store visits are conducted to assess performance, provide guidance, and ensure compliance with company standards. Team management is another key aspect of the role, which includes recruiting, training, and developing store managers and their teams. Setting performance expectations, providing feedback, and fostering a positive work environment that promotes teamwork and customer-centric mindset are essential. Ensuring consistent implementation of operational policies, procedures, and visual merchandising standards across all stores is crucial for operational efficiency. Collaboration with other departments such as logistics and marketing is necessary to streamline operations and enhance overall efficiency. Championing excellent customer service by maintaining high service quality standards, resolving customer complaints effectively, and staying updated on industry trends and customer preferences are vital for delivering an exceptional shopping experience. Financial management responsibilities involve managing budgets, expenses, and resources effectively to ensure profitability across the cluster. Analyzing financial reports, identifying areas for cost optimization, and implementing measures to control expenses are also part of the role. Qualifications and skills required for the position include a Bachelor's degree in business administration, retail management, or a related field (preferred). Proven experience as a retail store manager or cluster manager in the retail industry is essential. An analytical mindset with the ability to make data-driven decisions, a results-oriented approach focused on achieving sales targets, and flexibility to travel and work across different store locations within the cluster are also necessary. Preferably, applicants with a background in the jewelry industry are preferred for this role.,