Cluster - Manager

Job Description

Roles & Responsibilities : Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting operations as well as conducting regular performance appraisals. Managing internal and external stakeholder relations and SLAs. Planning, evaluating, and optimizing operations to be efficient and cost-effective. Ensuring products and services comply with the SLAs, regulatory standards and quality standards. Ensuring company standards and procedures are followed. Preparing and presenting daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances. Dealing with escalated customer issues, incident reports, and legal actions. Prerequisites : Bachelor's degree in business administration, management, or a similar field preferred. 4+ years of management and leadership experience in relevant industry. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office, with CRM systems, and project management tools. Excellent leadership and decision-making skills. Ability to multitask and work efficiently under pressure. Strong analytical and problem-solving skills.