Cluster Manager - Hospital experience only

Key Responsibilities:1. Multi-Center Operational Management

• Oversee operations of all centers within the assigned cluster to ensure smooth daily functioning.
• Implement and monitor hospital SOPs, patient flow processes, and quality standards across all units.
• Ensure adequate staffing, resource allocation, and adherence to clinical and non-clinical protocols.
• Regularly visit each center to review performance and address local challenges.

2. Business Performance & Revenue Growth

• Achieve monthly and quarterly business targets (IVF cycles, OPD, procedures, pharmacy, lab, etc.).
• Track and improve lead-to-conversion ratios, patient footfall, and service utilization.
• Identify local market opportunities and work with marketing teams for regional promotional activities.
• Ensure all centers operate within approved budgets and drive cost optimization initiatives.

3. Team Management & Development

• Supervise Center Managers, Admin Executives, and Front Office Heads across locations.
• Monitor individual and departmental KPIs using EOS / performance scorecards.
• Conduct regular reviews, training, and motivation sessions to build high-performing teams.
• Drive discipline, punctuality, and team accountability.

4. Patient Experience & Quality Assurance

• Ensure a consistent and superior patient experience across all centers.
• Monitor patient feedback, grievance redressal, and implement corrective actions.
• Maintain compliance with NABH, ICMR, and internal quality standards.
• Ensure readiness for audits and inspections.

5. Coordination with Clinical & Support Departments

• Liaise with doctors, embryologists, and nursing heads to ensure clinical efficiency.
• Coordinate with HR, Finance, Marketing, and IT teams for smooth interdepartmental functioning.
• Ensure timely communication of new services, offers, or treatment updates to all centers.

6. Reporting & Analysis

• Review daily MIS reports on inquiries, conversions, collections, and patient satisfaction.
• Analyze center-wise performance and prepare monthly review reports for the COO / Management.
• Recommend action plans for underperforming centers and track implementation progress.

Key Performance Indicators (KPIs):

• Revenue & patient volume growth (center-wise & cluster total).
• Lead-to-conversion ratio and patient satisfaction score.
• Operational efficiency and adherence to SOPs.
• Staff performance and retention rate.
• Expense control and profitability per center.
• Audit & compliance scores.

Qualifications & Experience:

• Bachelor’s or Master’s in Hospital Administration, Healthcare Management, or Business Administration.
• 6–10 years of experience in healthcare operations; minimum 3 years managing multiple centers (IVF / maternity preferred).
• Strong leadership, communication, and analytical skills.
• Proficient in MIS reporting, Excel dashboards, and operational KPIs.

Working Conditions:

• Based at regional office or one of the hospitals within the cluster.
• Frequent travel between centers for audits, reviews, and team meetings.
• May require extended hours based on operational demands.

Job Type: Full-time

Pay: ₹65,000.00 - ₹90,000.00 per month