Cluster Manager

About the Role

Responsibilities

Sales & Revenue Growth

• Own and drive revenue targets for multiple studios
• Improve lead conversion via structured follow-ups and coaching
• Support studios in achieving PT and package sales goals
• Monitor sales performance and take data-driven action

Studio-Level Execution

• Ensure SOPs and brand experience are consistently followed
• Work closely with Studio Managers to boost conversion and retention
• Coordinate with marketing for local activations

Team Leadership & Support

• Coach Studio Managers and front desk teams to meet KPIs
• Implement sales/service training and performance reviews
• Foster a high-energy, performance-focused culture

Customer Experience & Escalations

• Handle member escalations effectively and empathetically
• Ensure premium service at every customer touchpoint
• Channel feedback to central teams for improvement

Reporting & Cross-Functional Collaboration

• Report studio metrics to Head of Operations
• Collaborate with central Ops, Training & Marketing teams
• Maintain data hygiene and accurate CRM inputs

Qualifications

• 4–6 years of experience in sales & operations (fitness, wellness, hospitality, or retail)
• Proven success in managing multi-location operations (6–7 outlets)
• Strong communication & leadership skills
• Passionate about health, fitness, and delivering exceptional service
• Willing to travel frequently across regions