Cloud Support Engineer

Cloud Support Engineers

Salary

Responsibilities

• As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services.
• You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team.
• Act on behalf of the customer as their cloud support (technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability.
• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
• Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle.
• Focus on support/incidents & issues.
• Document key learnings and other relevant details as part of the support you provide.
• Continually improve skills through work experience and training(s).
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
  

Eligibility

• Bachelor's degree in Computer Science, MIS, or related field.
• 2+ years of experience in Infrastructure or related field.
• Experience supporting network and network security technologies, including:
• Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, and SSL.
• SDWAN.
• Routers and switches such as Cisco Nexus, Juniper MX, and Arista.
• Firewalls such as Fortinet, Juniper, and Palo Alto.
• Load balancers such as F5.
• In-depth knowledge of routing and switching.
• Experience performing regular capacity management functions for network and security components.