A Cloud Support Engineer troubleshoots, maintains, and optimizes cloud infrastructure (VMs, databases, storage) for clients, acting as a key technical liaison for resolving issues from basic to complex, ensuring system performance, security, and efficient resource use, often working with development/Ops teams to align cloud strategy with business goals. Core duties include monitoring systems, resolving incidents, analyzing root causes, providing customer support via multiple channels, and documenting solutions. Key Responsibilities Incident Resolution: Diagnose and
resolve complex technical issues in cloud environments (AWS, Azure, GCP).
System Monitoring: Monitor cloud applications, networks, and servers for performance and alerts.
Customer Support: Provide direct technical assistance to clients via phone, chat, or email.
Proactive Optimization: Analyze usage, recommend improvements, and implement best practices for security and efficiency.
Collaboration: Work with development, security, and operations teams on cloud initiatives.
Documentation: Create technical documents, root cause analyses, and performance reports.
Core Skills & Qualifications
Proficiency with major cloud platforms (AWS, Azure, GCP) and related services (VMs, storage, databases).
Strong understanding of networking, Linux/Unix, and Windows.
Troubleshooting, problem-solving, and analytical skills.
Excellent communication for both technical and non-technical audiences.
Tamil candidates only

Job Types: Full-time, Permanent, Fresher

Pay: ₹305,637.86 - ₹1,386,346.03 per year

Benefits:

Food provided

Work Location: In person

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