Cloud Engineer, I

Job Description

Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world. Let’s create tomorrow together. This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. Responsibilities: Diligently observe and interpret cloud monitoring dashboards and alerts. Resolve basic issues; escalate urgent and complex issues. Coordinate with internal departments and sometimes with customers. Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve. Document all troubleshooting and issue management actions via the electronic case management system. Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders. Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs. Qualifications: Minimum Education Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field Minimum Work Experience (years) Internship experience or Freshers with 0+ years of experience are also encouraged to apply Key Skills And Competencies Knowledge with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP). Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring. Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell. Knowledge with ITIL processes including Incident, Problem, Change, Knowledge and Event Management. Licenses, Certifications Or Special Qualifications Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors. Position Specific Information Travel Requirements: 0-10% Able to Telework? Yes/No: No Personal Protective Equipment (PPE) Required: N/A Safety Sensitive Role? Policy here.: No To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.