Cloud Engineer, I

Job Description

Overview This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. Responsibilities • Diligently observe and interpret cloud monitoring dashboards and alerts. • Resolve basic issues; escalate urgent and complex issues. • Coordinate with internal departments and sometimes with customers. • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve. • Document all troubleshooting and issue management actions via the electronic case management system. • Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders. • Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs. Qualifications Minimum Education • Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field Minimum Work Experience (years) • Internship experience or Freshers with 0+ years of experience are also encouraged to apply Key Skills and Competencies • Knowledge with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP). • Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring. • Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell. • Knowledge with ITIL processes including Incident, Problem, Change, Knowledge and Event Management. Licenses, Certifications or Special Qualifications • Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors. Position Specific Information Travel Requirements: 0-10% Able to Telework? Yes/No: No Personal Protective Equipment (PPE) Required: N/A Safety Sensitive Role? Policy here.: No