Cloud Engineer, I

This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with
attention to details. The Cloud Support Engineer will be responsible for the monitoring and timelyescalation of all events notification that will arise during their working shift. Cloud Support Engineer willalso be active in the execution of all the manual tasks according to its schedule.

• Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; escalate urgent and complex issues.• Coordinate with internal departments and sometimes with customers.• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.• Document all troubleshooting and issue management actions via the electronic casemanagement system.• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPItargets; share regular status reports with stakeholders.• Be able to work in a variety of different shifts, including days, nights, weekends, and holidays tosupport a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.

Minimum Education

• Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field

Minimum Work Experience (years)

• Internship experience or Freshers with 0+ years of experience are also encouraged to apply

Key Skills and Competencies

• Knowledge with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.• Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell.• Knowledge with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.

Licenses, Certifications or Special

Position Specific Information

Able to Telework? Yes/No: