closure specialist

Role: Closure Specialist EdTech (Teacher Enablement Programs)Department: Sales / Inside SalesTarget Audience: Teachers, Professors, Educators, and Working Professionals in the Education DomainCourse Type: Upskilling programs "How to Teach" courses (e.g., teaching pedagogy, online delivery skills, NEP-aligned training, etc.)

Key Responsibilities

• Lead Engagement Conversion
  

Engage with inbound and outbound leads (mostly teachers or educators) who have shown interest in professional teaching courses.
Understand their needs, challenges, and motivation for upskilling.Conduct product pitching and detailed counseling sessions to explain course benefits, curriculum, certifications, and career impact.

• Consultative Selling
  

Act as an academic career advisor rather than a pushy salesperson.
Identify gaps in their current teaching skills and align them with course offerings.Guide them on how the program can help them grow (e.g., transition to EdTech teaching, improve digital teaching methods, align with NEP standards).

• Follow-up Closure
  

Follow up regularly through calls, WhatsApp, emails, and Zoom meetings to resolve doubts.
Overcome objections related to price, timing, or relevance.Drive urgency through limited-seat offers, early bird discounts, etc.Close deals and ensure payments are made within a fixed timeline.

• CRM Reporting
  

Update daily activities, conversations, and lead status on CRM tools like LeadSquared, Zoho, Salesforce, etc.
Maintain high conversion ratios through disciplined follow-up cycles.

• Coordination with Academic Onboarding Teams
  

Liaise with academic counselors or program managers to ensure smooth onboarding once a student is closed.Handover details of closed deals properly for program support.

Skills Required

Excellent communication and persuasion skills (English regional languages if needed)Strong understanding of the education and teaching ecosystemEmpathy-driven consultative selling approachConfidence in handling objections from experienced professionalsTech-savvy with tools like Zoom, CRM, Google Workspace

KPIs / Targets

Monthly Revenue Target or No. of ClosuresLead to Conversion RatioCustomer Satisfaction Score (from feedback)Payment Collection Efficiency

Ideal Candidate Background

Prior experience in Ed-Tech sales / Inside Sales / Academic CounselingExposure to handling teachers, educators, or academic professionalsPassion for education and upskilling

13 Years Of Experience In a Similar Domain Preferred

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