Client Support Specialist

Job Purpose

At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers’ needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

ICE Fixed Income & Data Services is streamlining the system - Featuring high quality and market-leading data, our end-to-end solutions create exceptional insights that drive performance. We are currently looking for an Application Support Specialist, to assist in the deployment, configuration, and management of our mission critical software. This is a brand-new role within the team, with extraordinary opportunity for growth.

Responsibilities

• Configuring, installing, and testing ICE server software
• Research, diagnose problems and communicate solutions to internal stakeholders and clients
• Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support
• Ownership for issues, show empathy, and regular status updates of all open requests
• Work closely with other teams to find solutions to fix issues

Knowledge and Experience

• BCA / MCA / BCS / MCS / BE / B.Tech / Any other bachelor's or master's degree in computers
• 3+ years of relevant experience
• Unix, Linux, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10)
• Networks and core computing concepts (CPU’s, memory, I/O)
• Client focused
• Business and financial written and verbal communication skills
• Troubleshooting and problem solving
• Knowledge of financial markets and associated terminology
• In addition, the ideal candidate will possess several of the following qualities:
  
  • Experience in an IT technology-oriented role including but not limited to: Application support, software developer, system administrator, implementation engineer, technical account manager.
  • Familiarity with software development lifecycle and best practices in IT service delivery.
  • Experience debugging and writing scripts (Python, bash, PowerShell, etc.).
  • Exposure to networking concepts (TCP/IP, firewalls, VPNs, basic network troubleshooting).