Client Success Manager

Novoguild’s mission is to match the world’s most innovative organizations with exceptional candidates, helping them scale new heights together.

On this mission, we partner with company founders, software engineering leaders and HR leaders to build exceptional software engineering teams. We typically work with high-growth venture-funded startups that are on rapid growth and hiring path. Novoguild started in April 2021 and we work in India and USA.

To further our mission, we are looking for an exceptional, high-energy CSM to join our team. You will be closely working with clients in understanding their hiring needs and recruiting high-quality candidates. At the same time, we are highly focused on the candidate experience so you will create a delightful experience with all the candidates you work with.

What you will do

• Partner with Software Engineering and HR leaders of our clients to understand their hiring goals
• Ask intelligent questions to clients and guide them through the hiring process
• Dive deep into the job description, understand the said and unsaid technical requirements and behavior traits expected of candidates
• Intelligently shortlist candidates to speak with from candidate databases
• Speak with candidates, show genuine empathy in your interactions and help them make wise career choices
• Continuously improve our internal systems and process to make your role easier

Mandatory Job Requirements

• Minimum 2+ years of experience in software development, sales, customer success, business analysis, recruiting or related field.
• Excellent oral and written communication skills
• Ability to show initiative and work independently
• Self-starter who is inherently motivated to exceed targets
• Computer savvy and proficient with Google Workspace (G suite) and specifically Google Doc, Sheets and Slides.
• Good analytical skills
• A Bachelor's or Master's degree in Engineering, Computer Science, Psychology, Management, Journalism, Arts or Economics or a related field with an exceptional academic record

Above and beyond - You are likely to be a great fit if you:

• Have a experience in software development
• Have successfully recruited for AI, ML, startups and leadership roles
• Enjoy selling and persuasion
• Are a geek at heart who loves exploring technology and staying up to date with the advancement in technologies
• Are an innovator who loves to continuously improve yourself and things around you
• Strive to be a lifelong learner and love reading about technology, business, and human nature almost every day
• Are intelligent, curious and open-minded to learn new things every day
• Have a can-do attitude, relentless work-ethic and unflappable temperament
• Can deal with uncertainty and thrive in such environments
• Have insatiable curiosity about human nature
• Love persuading people
• Set very high standards for yourself and want to excel at whatever you choose to do
• Manage your time well, are highly productive and can get a lot done in a day with ease
• Are entrepreneurial, love to hustle and don’t wait for permission to act
• Have unquestioned integrity and earn the trust and respect of the people you work with
• Don’t hesitate to question things and make things better

Working at Novoguild and culture:

As a part of a fully remote team, you will collaborate with clients and team members in India and the USA. We are relentless in our pursuit of excellence and quality. We strive to go above and beyond in everything we do.

As a team member you will work with other team members to create an enriching growth environment for each other. We strive to offer considerable autonomy, transparency, wellness, joy and financial stability. We also challenge ourselves to dive deep, experiment and innovate; becoming a better version of ourselves everyday.

Pay range:

Base pay at starting between Rs. 4 Lakhs and Rs. 7 lakhs plus uncapped incentives on target achievement.