Client Serving

About VimiMagic

branding, digital marketing, celebrity management, events and experiential campaigns

Role: Client Servicing

proactive, organized, and client-focused professional

Responsibilities:

1. Client Relationship Management

• Build and maintain strong, long-term relationships with clients.
• Serve as the main point of contact for clients, addressing queries, concerns, and feedback promptly.
• Understand client business objectives, marketing goals, and brand vision to provide strategic recommendations.

2. Project & Campaign Management

• Coordinate end-to-end project execution across internal teams (creative, strategy, digital, production).
• Ensure timely delivery of campaigns, content, events, and activations without compromising quality.
• Track project timelines, budgets, and resources to meet client expectations.

3. Strategic Planning & Consultation

• Collaborate with clients and internal teams to define campaign objectives, KPIs, and measurement metrics.
• Provide insights and suggestions to enhance client campaigns and brand presence.
• Translate client goals into actionable briefs for creative, strategy, and digital teams.

4. Reporting & Analysis

• Prepare regular status updates, performance reports, and presentations for clients.
• Monitor campaign performance, analyze results, and suggest improvements or optimizations.
• Identify opportunities for upselling or cross-selling agency services based on client needs.

5. Cross-Functional Collaboration

• Work closely with creative, strategy, production, and operations teams to ensure client requirements are clearly understood and delivered.
• Act as the client advocate internally, ensuring that expectations are managed realistically.

6. Team Leadership & Mentorship (for Senior Roles)

• Guide junior account executives and coordinators in client handling and project management.
• Support knowledge sharing and training initiatives to improve the client servicing function.
  

Qualifications:

Must-Haves:

• 1-4 years of experience in client servicing, account management, or project management within advertising, digital marketing, or branding agencies.
• Strong communication, negotiation, and interpersonal skills.
• Excellent organizational skills and ability to manage multiple clients and projects simultaneously.
• Client-focused mindset with the ability to handle challenging situations diplomatically.
• Basic understanding of marketing, branding, and digital campaigns.

Nice-to-Haves:

• Experience working with B2C, B2B, or celebrity/entertainment clients.
• Knowledge of campaign metrics, analytics, and reporting tools.
• Familiarity with social media, digital marketing platforms, and content production processes.
• Experience mentoring junior account team members.