Client Servicing

Company Description

Ziel Events & Experiences is a Mumbai-based Event Management company with a Pan India presence. With over a decade of on-floor experience, our innovative team excels in Strategic Corporate Events, Experiential Marketing, Luxury Event Consultation, Integrated Corporate Activations, and Bespoke Destination Weddings. We deliver focused and turnkey solutions from content development to creative design, production, and complete event management. Our mantra is delivering what you desire, whether it's small scale or large, domestic or international, exotic, simplistic, or stylish.

Role Description

This is a full-time on-site role for a Client Servicing professional located in Mumbai. The Client Servicing role involves day-to-day interactions with clients to ensure customer satisfaction and maintain strong relationships. Responsibilities include handling client inquiries, providing exceptional customer service, managing event specifics, and coordinating with internal teams to deliver seamless event experiences.

Qualifications

• Client Services, Customer Service, and Customer Satisfaction skills
• Excellent Communication skills to interact effectively with clients
• Basic Finance skills for budget management and cost control
• Strong organizational and multitasking abilities
• Ability to work in high-pressure environments and meet deadlines
• Experience in the event management industry is preferred
• Bachelor's degree in Hospitality, Event Management, Business Administration, or related field