Client Servicing

About OnGrid:

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for

onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid

500+ million checks

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability

through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and

creating a profitable venture with 400+ full-time people in the process), we now want our imagination

to be let loose and think of avenues never explored, and execute in ways never implemented before.

Client Success

implementing a strategic client management plan that covers a wide customer base and helps in

establishing a strong market presence.

Roles & Responsibilities:

● Building long-term relationships with key clients

● Build relationships with key employees among customers i.e. account mapping

● Addressing customer concerns and complaints with a proper resolution

● Create plans to address clients’ business needs

● Advise clients on creating profitable processes

● Schedule regular meetings with customers to ensure they are satisfied

● Act as point of contact for complaints and escalate issues as appropriate

● Help sales team up-sell or cross-sell services and products

● Ensure both the company and clients adhere to contract terms

● Study competition to find new ways to retain customers

● Set sales and revenue targets and work diligently to meet them

● Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to

address customers’ needs

Requirements:

● Preferred experience as a Client Operations Manager or Relationship Manager of 2 years or

more

● Excellent communication

● Proven track record of meeting and exceeding targets

● Background verification industry knowledge is a plus

● Experience in tracking relevant KPIs (e.g. customer satisfaction, client retention)

● Proficient in MS Office, Google Sheets with working knowledge of CRM platform

● Problem-solving aptitude and ability to work well with a team