Client Servicing- (Logistics)

Key Responsibilities:

Client Relationship & Account Management:

• Serve as the primary point of contact for key clients, building and maintaining long-term relationships
• Proactively manage renewal cycles and ensure timely renewal of contracts to secure repeat business
• Identify upselling and cross-selling opportunities within existing accounts to expand the client portfolio
• Analyze reasons for client attrition and implement strategies to revive lost clients
• Coordinate internally across departments (Operations & Service, Finance, etc.) to deliver seamless service to clients

Field Visits & Expansion:

• Conduct regular in-person visits to client locations for business reviews, feedback collection, issue resolution, and relationship strengthening
• While on client visits, identify and pursue new business opportunities in and around the same geographic areas, including prospecting for potential clients, networking, and market research
• Support lead generation activities during travel and contribute to business development in under penetrated territories

Reporting & Strategy:

• Maintain reports on key metrics
• Share client insights and market intelligence with the internal team to support strategy and product development

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred)
• Experience and demonstrated ability to manage, grow, and retain key accounts
• Strong interpersonal, communication, and negotiation skills
• Comfortable with frequent travel and field-based client interaction

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Application Question(s):

• How many years of experience do you have in Sales/ Client facing role/s?
• Do you have experience in Logistics Industry?
• This position requires travelling to clients location in and around Hyderabad, are you comfortable?

Work Location: In person