Client Servicing Intern

This role is ideal for someone who is customer-oriented, has strong communication skills, and is passionate about digital solutions.

Key Responsibilities:

• Serve as the primary point of contact between the company and its clients, maintaining strong relationships by understanding clients’ needs, addressing concerns promptly, and ensuring smooth delivery of services.
• Understand clients’ needs and provide tailored solutions by collaborating with the internal teams (design, development, marketing, etc.) to ensure seamless project execution and delivery.
• Manage and coordinate the delivery of projects, ensuring they are completed on time, within budget, and meet client expectations.
• Monitor client satisfaction and resolve any issues or concerns promptly, ensuring a high level of customer service.
• Develop and present regular reports and updates on project progress, KPIs, and performance metrics to clients.
• Monitor client accounts, track key metrics, and identify potential opportunities for growth.
• Assist in the development of digital strategies and recommendations to help clients achieve their business objectives.
• Support the business development team by participating in client meetings, presentations, and proposal development.
• Manage and track client feedback, suggesting improvements to internal processes and offerings.
• Assist in onboarding new clients and understanding their business objectives, goals, and technical requirements.

Skills & Qualifications:

Skills:

• Strong communication and interpersonal skills with the ability to build relationships with clients and internal teams.
• Ability to effectively manage multiple projects simultaneously
• Knowledge of digital marketing services (SEO, PPC, content marketing, web development, etc.).
• Excellent problem solving skills and the ability to adapt to changing client needs and priorities.
• Proficient in using tools like Microsoft Office, Google Suite
• A proactive approach to client servicing and problem resolution with the ability to exceed client expectations

Qualification

• Currently pursuing (preferably final semester) or recently graduated with a degree in Business Administration, Marketing, Communications, or a related field.

Benefits:

• Opportunities for professional growth and development.
• Mentorship and learning opportunities to help you grow in your career.
• Exposure to client interactions and digital strategy implementation.
• Completion Certificate/ Letter of recommendation for Interns.
• Internship may be converted to a full time role basis Individual's performance & Company's requirement.