Client Servicing Intern

Company Description

Kahani - by i2c Events is dedicated to bringing unique and unforgettable love stories to life. From classic fairy-tale weddings to modern celebrations, we craft themes that create emotional connections with our clients and their guests. Our focus is on creating shareable experiences that are both beautiful and memorable, ensuring every detail is executed flawlessly for #AapkiAnokhiKahani.

Role Description

This is a full-time on-site Client Servicing Intern role located in Surat. The Client Servicing Intern will work closely with clients to understand their stories and emotions for their special day. Responsibilities include ensuring customer satisfaction, effective communication, and managing finances related to events.

Key Responsibilities

1. Client Coordination & Support - Small-Scale Events

• Assist in communicating with clients for updates, queries, and follow-ups.
• Help in maintaining client records, event requirements, and feedback.
• Support senior team members in ensuring client satisfaction throughout the event planning and execution process.
• Interns will be assigned small-scale events or clients to manage independently under supervision, as part of their learning and hands-on exposure.
• Handle the show flow and on-ground coordination of assigned events, ensuring smooth execution as per plan.

2. Internal Coordination

• Coordinate with internal departments (production, design, logistics, etc.) to ensure smooth information flow.
• Follow up on deliverables and timelines as per client expectations.
• Prepare meeting notes, task lists, and reports to aid smooth internal execution.

3. Event Planning Assistance

• Attend brainstorming sessions and contribute ideas based on client briefs.
• Support in preparing presentations, mood boards, and checklists for ongoing projects.
• Participate in site visits, recces, and event days for hands-on learning.
• Will be assigned small-scale events to manage independently for learning and practical exposure. (Not assigned big-scale or high-profile events initially.)

4. Administrative Tasks

• Maintain and update client servicing trackers, feedback logs, and databases.
• Assist in preparing invoices, approvals, and documentation for each project.
• Organize files, emails, and communication logs for easy reference.

Competencies Required for the Role

• Skills - Verbal & written communication, Follow-up & coordination, Basic presentation tools (Google Slides, Docs), Note-taking, Scheduling
• Knowledge - Basic understanding of events & client servicing, Familiarity with creative & production workflows
• Self-Image - Eager to learn, Professional, Team-oriented
• Traits - Detail-oriented, Curious, Patient, Organized, Calm under pressure
• Motives - Passion to grow in the events industry, Desire to work in client-facing roles, Keen to develop communication & coordination skills

Education & Experience

• Currently pursuing or recently completed a degree/diploma in Event Management, Mass Communication, Hospitality, or similar fields.
• Prior internship or volunteer experience in events/client coordination is a bonus.