Client Servicing Executive

Client Servicing Executive

Location

Compensation

Team

Reports to

Why join Kobalt ?

We blend data, design and daring ideas to help challenger brands punch above their weight.
If you thrive at the intersection of relationships and result in an AGENCY atmosphere, you’ll fit right in with us.

Your day-to-day

* 🤝 Own the relationship – Become the single point of contact for 10–12 retainer clients; translate business goals into actionable briefs.

* 🏈 Project quarterback – Scope, plan, strategise, schedule and track campaigns across creative, media and tech teams. Use Monday/Jira to keep everything moving.

* 📊 Numbers & narrative – Pull weekly performance dashboards (GA4, Meta Ads, Shopify), tease out insights and present crisp recommendations that move KPIs.

* 📝 Brief to billing – Prepare SOWs, manage change requests, track burn reports and ensure invoices go out on time.

* 📈 Upsell with empathy – Spot white-space opportunities, pitch add-on projects and help hit quarterly revenue targets.

* 🧘 Calm the chaos – De-escalate issues, align stakeholders and keep feedback loops tight and positive.

What you’ll bring

* 2–3 years in a digital agency or brand-side account role handling multi-channel campaigns.

* Working knowledge of paid media metrics (CTR, CPA, ROAS) and creative workflows.

* Strong command of decks & data: PowerPoint / Canva proficiency plus comfort in Excel/Sheets pivot tables.

* Clear, confident communication; you can run a status call and a C-suite presentation with equal poise.

* Ability to juggle deadlines, personalities and last-minute curveballs without dropping the ball.

* Bonus: Experience with e-commerce or quick-commerce brands.

What success looks like after 6 months

* 95% client retention across your pod.

* At least two upsell wins worth ₹3L+ combined.

* Zero missed deadlines and clean, audit-ready project documentation.

How to apply

* Updated CV (max 2 pages)

* One-liner: What do you think clients really need? And why?

* Email everything to: aman.setia@thekobalt.in

* Subject: “Client Servicing Executive – <Your Name>”

Shortlisted candidates will tackle a live brief simulation before meeting the Founder.

Ready to turn service into scale? Hit send and let’s build brands together.