Client Servicing Executive

Job Summary

We are seeking a proactive and customer-focused Client Serving Executive to handle fee collections, recovery support, and admission-related queries for our EdTech platform. The role involves engaging with students and parents, resolving payment concerns, providing admission guidance, and ensuring smooth end-to-end client support.

Key Responsibilities

• Manage student/parent interactions regarding fee payment, outstanding dues, and recovery follow-ups.
• Resolve admission-related queries, explain course details, and guide applicants through the enrollment process.
• Maintain accurate records of fee payments, pending collections, and escalations.
• Work closely with finance and admissions teams to ensure timely fee collection and seamless admission closure.
• Build and maintain strong relationships with learners to ensure high satisfaction and retention.
• Handle inbound/outbound calls, emails, and chat support for payment and admission queries.
• Track and report daily/weekly collection performance and query resolution status.
• Escalate complex cases to the concerned departments while ensuring proper follow-up.

Requirements

• Bachelor’s degree in Business, Commerce, Education, or related field.
• 0–2 years of experience in collections, customer service, admission counseling, or client servicing.
• Strong communication and problem-solving skills.
• Ability to handle fee recovery conversations politely yet firmly.
• Basic knowledge of MS Excel, CRM, and payment tracking tools.
• Customer-first mindset with patience and empathy.

Preferred Skills

• Experience in EdTech or educational institutions.
• Familiarity with payment gateways, loan/EMI processes, or financial recovery.
• Ability to multitask and manage high-volume queries.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

• Leave encashment

Language:

• English (Required)

Location:

• Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

Speak with the employer
+91 9818129352