Client Servicing Executive

Position Overview

Client Servicing Executive

Key Responsibilities

• Act as the primary point of contact between the agency and clients, ensuring seamless communication.
• Understand client business objectives and translate them into effective marketing/advertising strategies.
• Manage end-to-end client servicing including campaign briefings, execution, reporting, and performance reviews.
• Collaborate with internal teams (media, creative, strategy, and operations) to deliver high-quality campaigns on time.
• Maintain strong relationships with existing clients while identifying opportunities for upselling and cross-selling.
• Support new business development by participating in pitches, proposal creation, and presentations.
• Ensure timely collection of payments and manage account profitability.
• Stay updated on industry trends, competitor activities, and digital/advertising innovations to provide strategic recommendations.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field.

• 2–5 years of experience in client servicing/account management with an advertising/creative/digital agency.

• Must have hands-on

  agency sales/business development experience

  .
• Strong communication, presentation, and negotiation skills.
• Ability to manage multiple clients and projects simultaneously under tight deadlines.
• Strong understanding of digital marketing, advertising campaigns, and media planning.
• Excellent relationship-building and problem-solving skills.