Client Servicing Executive

Job Description

All About Ideas Solutions Private Limited is a Marketing & Creative Advertising Agency based in Chandivali, near L&T Powai, Andheri East, Mumbai. We are looking for a Client Servicing - Account Executive . This is for a permanent, full-time, on-rolls profile. Experience: 2-3 years Location: Mumbai Advertising/Design Agency experience will be an added advantage. Roles & Responsibilities: - Serve as a day-to-day point of client contact : Liaise with, arrange and attend meetings and act as the link between, the client and the internal team - Meet and liaise with clients to discuss and identify their daily/weekly/monthly design requirements - Understanding client goals/objectives, needs and requirements - Articulating and writing briefs for internal teams - Work jointly with internal team to draw-out plan & timelines that meets the client’s brief - Present (alongside agency colleagues particularly the account manager) the campaign ideas, designs and budget to the client and manage & co-ordinate for approvals - Maintaining healthy relationships & rapport with clients - Responding to client inquiries in a timely and professional manner - To ensure that the solution being presented to the client meets/exceed expectations - Coordinate with internal teams to ensure timely fulfilment of services - Maintain trackers, reports for client interaction - Collect feedback and resolve client complaints - Research and prepare client presentations, reports - Research on industry & competitor trends to apply best practices to client portfolio - Research and updates on emerging marketing & design trends and best practices - Monitor the effectiveness of campaigns, creatives and make monthly reports - Handle billing, invoice clients, and write client reports - Maintain client’s physical/digital guard book Desired Candidate Profile - Understanding of print media, digital marketing including social media, display advertising, email marketing will be an added advantage - Minimum of 1 year experience managing clients - Proficiency in spoken and written English, presentation skills and client servicing skills - Excellent time management skills - Proactive and a self-starter Show more Show less