Client Services Manager

Client Services & Operations Manager – Luxury Weddings (Gurgaon / Fulltime)

About the Role

Twogether Studios is one of India’s leading luxury wedding photography and filmmaking studios, known for managing complex, high-value, multi-day wedding productions across India and internationally.

Client Services & Operations Manager

What You’ll Do

• Act as the

  primary point of contact

  for new, existing, and past clients.
• Own and track

  all client deliverables -

  photography, films, albums, timelines, and approvals.
• Coordinate closely with internal teams (photographers, filmmakers, editors, producers) to ensure timelines are met.
• Manage

  client expectations

  , feedback, and revisions with clarity and professionalism.
• Oversee

  on-ground coordination at weddings

  , ensuring the team is aligned with schedules, logistics, and client needs.
• Liaise with wedding planners, vendors, and family members to ensure smooth execution.
• Maintain structured documentation, trackers, and status updates for every project.
• Handle escalations calmly and ensure client satisfaction at all stages of the process.
• Support process improvements across client servicing and operations.

Who This Role Is For

• Someone with experience in

  client servicing, operations, or project management

  .
• Background in

  agencies, PR, communications, hospitality, events, or wedding studios

  is strongly preferred.
• Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously.
• Strong communicator who can balance empathy with firmness.
• Comfortable being on-ground at weddings and managing real-time situations.
• Proactive, solution-oriented, and calm under pressure.

Ideal Qualifications

• 3+ years of experience in client servicing, operations, or project coordination.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up skills.
• Experience working with premium or luxury clients.
• Ability to work on-site from Gurgaon and travel for weddings when required.

Nice-to-Have

• Prior experience in a wedding photography/filmmaking studio.
• Experience working with UHNI or luxury clientele.
• Familiarity with CRM tools, project trackers, or agency workflows.
• Understanding of creative production timelines.

Why Join Twogether Studios

• Work with one of India’s most respected luxury wedding brands.
• Be part of a creative, fast-paced, and people-first environment.
• Play a key role in shaping client experience and operational excellence.
• Opportunity to grow into a leadership role as the studio expands.

How to apply: All applications via the link only. Please ensure a proper cover letter.