Client Services Manager

3 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Client Services & Operations Manager – Luxury Weddings (Gurgaon / Fulltime)


About the Role

Twogether Studios is one of India’s leading luxury wedding photography and filmmaking studios, known for managing complex, high-value, multi-day wedding productions across India and internationally.

Client Services & Operations Manager


What You’ll Do

  • Act as the

    primary point of contact

    for new, existing, and past clients.
  • Own and track

    all client deliverables -

    photography, films, albums, timelines, and approvals.
  • Coordinate closely with internal teams (photographers, filmmakers, editors, producers) to ensure timelines are met.
  • Manage

    client expectations

    , feedback, and revisions with clarity and professionalism.
  • Oversee

    on-ground coordination at weddings

    , ensuring the team is aligned with schedules, logistics, and client needs.
  • Liaise with wedding planners, vendors, and family members to ensure smooth execution.
  • Maintain structured documentation, trackers, and status updates for every project.
  • Handle escalations calmly and ensure client satisfaction at all stages of the process.
  • Support process improvements across client servicing and operations.


Who This Role Is For

  • Someone with experience in

    client servicing, operations, or project management

    .
  • Background in

    agencies, PR, communications, hospitality, events, or wedding studios

    is strongly preferred.
  • Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously.
  • Strong communicator who can balance empathy with firmness.
  • Comfortable being on-ground at weddings and managing real-time situations.
  • Proactive, solution-oriented, and calm under pressure.


Ideal Qualifications

  • 3+ years of experience in client servicing, operations, or project coordination.
  • Excellent verbal and written communication skills.
  • Strong organizational and follow-up skills.
  • Experience working with premium or luxury clients.
  • Ability to work on-site from Gurgaon and travel for weddings when required.


Nice-to-Have

  • Prior experience in a wedding photography/filmmaking studio.
  • Experience working with UHNI or luxury clientele.
  • Familiarity with CRM tools, project trackers, or agency workflows.
  • Understanding of creative production timelines.


Why Join Twogether Studios

  • Work with one of India’s most respected luxury wedding brands.
  • Be part of a creative, fast-paced, and people-first environment.
  • Play a key role in shaping client experience and operational excellence.
  • Opportunity to grow into a leadership role as the studio expands.


How to apply: All applications via the link only. Please ensure a proper cover letter.

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