Client Services Executive

As a Client Success Executive at CredenceSoft, you will be a proactive and client-focused professional responsible for supporting clients with the setup, onboarding, training, and troubleshooting of our tech products. Your role will involve assisting clients with product setup, onboarding, and training both online and offline. You will provide on-site or remote support based on specific client requirements and conduct client visits as per company directives. Additionally, you will collaborate with internal technical and product teams to ensure timely resolution of client issues and maintain detailed and accurate records of service activities, issues resolved, and client feedback. Furthermore, you will educate clients on new product features, updates, and best practices to maximize platform usage. Key Responsibilities: - Assist clients with product setup, onboarding, and training, both online and offline. - Provide on-site or remote support based on specific client requirements. - Conduct client visits as per company directives. - Collaborate with internal technical and product teams to ensure timely resolution of client issues. - Maintain detailed and accurate records of service activities, issues resolved, and client feedback. - Educate clients on new product features, updates, and best practices to maximize platform usage. Training & Travel: Comprehensive training will be provided on all company products and client interaction protocols. Candidates must be open to travel, and all travel expenses will be reimbursed as per company policy. Candidates should be open to working in rotational shifts, including Sundays. Compensation will be provided for any Sunday shifts worked, in accordance with company policy. Qualifications & Skills: - Bachelors degree in any discipline (Hospitality/IT/Business preferred). - 12 years of experience in service support or client-facing roles preferred; freshers with strong communication skills may also apply. - Excellent interpersonal and problem-solving abilities. (Note: Additional details about the company were not provided in the job description),