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Deutsche Bank
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Client Service Senior Analyst, AVP

Client Service Senior Analyst, AVP

Deutsche Bank

6 - 11 years

27 - 32 Lacs

Bengaluru

Posted:5 days ago| Platform:

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Skills Required

trade finance payments business development sales marketing operations management project management team management channel sales customer service retail sales teaching banking operations corporate sales key account management reservation vp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :
Job Title
Client Service Senior Analyst, AVP
LocationBangalore, India
Role Description

Trade Finance Financial Institutions (TFFI) / Institutional Cash Management (ICM) assists Financial Institutions clients to facilitate their Trade Finance business and to optimize their treasury and commercial payments businesses.

TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Banks global network of Trade Finance locations as well as providing Trade Financing in certain hubs.

The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management.

We are building up a TFFI Client Service function which includes the built up of a Service Excellence team for TFFI supporting the Client Service officers in their client facing function.

Client Service Officers (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. The function provides personalized and proactive service to financial institutions for their day-to-day trade finance and cash management business needs.

What well offer you

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Accident and Term life Insurance

Your key responsibilities

Reaction on client requests to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank

Providing information and solutions to client enquiries around Business Guarantees and Letters of Credit. Including onboarding checks, balances, service bills, regulatory issues and other investigations as requested

Client setup, training and maintenance for Trade and Cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service

Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met

Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients ICT activities/inquiries including the preparation of respective reports for presentation to the clients

Handling of the internal fee an billing scheme

Your skills and experience

Experience of Trade Finance and institutional client service in International Clearing and Payments Business preferable

Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance

Strong ability to work independently and under tight deadlines and support the CSOs in other locations on an as needed basis

Business Language is English

How well support you

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Client Service Senior Analyst, AVP