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Deutsche Bank
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Client Service Senior Analyst, AVP

Client Service Senior Analyst, AVP

Deutsche Bank

7 - 12 years

25 - 30 Lacs

Bengaluru

Posted:11 hours ago| Platform:

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Skills Required

Due diligence Supply chain management After sales service Corporate governance Senior Analyst Client servicing Banking Cash flow Cash management Training and Development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Job Title: Client Service Senior Analyst, AVP

Location: Bangalore, India

Role Description

Trade Finance Financial Institutions (TFFI) / Institutional Cash Management (ICM) assists Financial Institutions clients to facilitate their Trade Finance business and to optimize their treasury and commercial payments businesses.
TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Bank s global network of Trade Finance locations as well as providing Trade Financing in certain hubs.
The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. ICM improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management.
We are building up a TFFI Client Service function which includes the built up of a Service Excellence team for TFFI supporting the Client Service officers in their client facing function.
Client Service Officers (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. The function provides personalized and proactive service to financial institutions for their day-to-day trade finance and cash management business needs.

What we ll offer you

As part of our flexible scheme, here are just some of the benefits that you ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Reaction on client requests to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
Providing information and solutions to client enquiries around Business Guarantees and Letters of Credit. Including onboarding checks, balances, service bills, regulatory issues and other investigations as requested
Client setup, training and maintenance for Trade and Cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients ICT activities/inquiries including the preparation of respective reports for presentation to the clients
Handling of the internal fee an billing scheme

Your skills and experience

Experience of Trade Finance and institutional client service in International Clearing and Payments Business preferable
Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
Strong ability to work independently and under tight deadlines and support the CSO s in other locations on an as needed basis
Business Language is English

How we ll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

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