Client Service Manager

About the Role

We are seeking an experienced Account Manager who can seamlessly blend creative insight

with strategic management. The ideal candidate will not only manage client relationships but

also contribute creatively to campaigns, ensuring ideas are both innovative and executable.

You’ll be the bridge between clients and our creative teams—translating visions into results

while driving excellence in execution.

Key Responsibilities

● Act as the primary point of contact for clients—building, nurturing, and maintaining long-

term relationships.

● Oversee end-to-end project delivery across campaigns, digital initiatives, and creative

assets.

● Collaborate with creative, design, and strategy teams to ensure campaigns meet both

brand and business objectives.

● Contribute to ideation sessions, bringing fresh creative perspectives that align with

client goals.

● Manage timelines, budgets, and resources effectively, ensuring projects are delivered on

time and within scope.

● Monitor performance metrics, prepare reports, and present insights to clients with

actionable recommendations.

● Identify opportunities to upsell and grow accounts through strategic planning and

innovative solutions.

● Lead and mentor junior team members, fostering a culture of creativity, accountability,

and excellence.

Requirements

● 6–7 years of proven experience in account management within advertising, creative, or

digital agencies.

● Strong creative orientation—ability to evaluate concepts, provide feedback, and think

beyond traditional formats.

● Solid managerial skills with experience leading teams and cross-functional

collaborations.

● Excellent communication, presentation, and interpersonal skills.

● Ability to handle multiple projects simultaneously in a fast-paced, deadline-driven

environment.

● Strong analytical mindset with comfort in reading data and shaping insights.

● Bachelor’s/Master’s degree in Marketing, Communications, Business, or related fields.

What We’re Looking For

● A strategic thinker with a creative soul.

● Someone who thrives in client-facing roles and can handle senior-level conversations

with ease.

● A natural team leader who inspires collaboration.

● An individual who respects deadlines as much as ideas.