Client Service Analyst (Client onboarding ) - Pune

Kiya.ai

4 - 7 years

3 - 6 Lacs

pune

Posted:16 hours ago| Platform:

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Skills Required

client onboarding banking operations client services stakeholder management ms excel transaction processing client interaction tat management client operations fund operations kyc sla management account maintenance

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title:

About the Role

Client Services Analyst

Key Responsibilities

Serve as the primary point of contact for
client service requests
and operational queries
Support
client onboarding
, account maintenance, and documentation as required
Handle
transaction processing
and ensure accurate, timely completion
Monitor and resolve client queries, escalate issues when necessary
Prepare
MIS, reports, and dashboards
for management
Ensure compliance with
SOPs, internal controls, and regulatory requirements
Adhere to
SLAs / TATs
while maintaining high-quality service

Required Skills & Experience

45 years
experience in
Client Services / Client Operations / Banking Operations
Exposure to
KYC, transaction processing, account management, and fund operations
Proficient in
MS Excel, MS Office
;
Power BI
knowledge is a plus
Strong
communication and stakeholder management
skills

Education

Bachelors or Masters degree in
Commerce, Finance, Business, or related field

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