Client Relationship Manager

As a Client Relationship Manager at Programming.com, your role will involve managing and nurturing client relationships to ensure client satisfaction and drive client retention. You will be responsible for understanding client needs, developing strategic client plans, coordinating with internal teams, and promptly resolving any client issues. Your day-to-day tasks will also include monitoring client account metrics and guiding clients on leveraging our services effectively. Key Responsibilities: - Manage and nurture client relationships - Ensure client satisfaction and drive client retention - Develop and implement strategic client plans - Coordinate with internal teams - Resolve client issues promptly - Monitor client account metrics - Guide clients on leveraging our services effectively Qualifications: - Strong client relationship management and customer service skills - Experience in strategic planning and account management - Excellent communication and interpersonal skills - Ability to work collaboratively with cross-functional teams - Problem-solving and conflict resolution skills - Proficiency in CRM software and tools - Relevant experience in the tech or software development industry is beneficial - Bachelor's degree in Business Administration, Communications, or a related field,