Job Title : Credit Controller Location : Thane/Goregaon, Mumbai Working Days : Monday to Friday Shift Timing : 1 to 9:30 pm/2 to 10:30 pm Company Overview : Europe’s largest independent tyre retreader dedicated to delivering exceptional quality and service to our clients while maintaining strong financial health. Position Overview: We are seeking a diligent and detail-oriented Credit Controller to join our finance team. The Credit Controller will be responsible for managing the credit and collections process, ensuring timely payment from customers, and minimizing the risk of bad debt. Credit Controller will report directly to the Financial Controller. Key Responsibilities : ● Evaluate and assess the creditworthiness of new and existing customers by conducting thorough credit checks and analysis. ● Establish and maintain credit limits for customers based on their financial status and payment history. ● Monitor customer accounts and aging reports to identify overdue payments and delinquent accounts. ● Contact customers via phone, email, and written correspondence to follow up on outstanding invoices and resolve payment issues. ● Collaborate with Sales, Customer Service, and other departments to address customer inquiries and disputes regarding invoices and payments. ● Escalate unresolved payment issues and high-risk accounts to management for further action. ● Prepare and distribute monthly aging reports, credit risk assessments, and collections forecasts to management. ● Continuously review and update credit control policies and procedures to improve efficiency and effectiveness. ● Adapt to and utilise Business Control/Microsoft Dynamics system for Credit Control purposes. ● Posting of Cash/ Previous Experience of Credit Insurers and Invoice Financing ● Proactively identify and address potential credit risks, escalating issues as needed. ● Carrying out Due Diligence and Opening of New Customer Accounts Forms ● Periodically Reviewing our Credit Insurance Limits ● Running Experian (Credit Check) Reports ● Posting Invoices from Dynamics System to Customer (Daily) Qualifications : ● Proven experience working in credit control, accounts receivable, or related financial role. ● Strong knowledge of credit management principles, credit analysis techniques, and collections procedures. ● Excellent communication and interpersonal skills with the ability to interact professionally with customers and internal stakeholders. ● Detail-oriented with strong analytical and problem-solving abilities. ● Ability to prioritize tasks and manage time effectively to meet deadlines in a fast-paced environment. ● Proficiency in Microsoft Excel (V-Lookups, Pivot Tables, Analyse and Manage Financial Data). ● Experience with credit risk assessment tools and credit reporting agencies is preferred. We are committed to diversity and inclusion in the workplace. We value the contributions of all employees and encourage individuals from diverse backgrounds to apply. We thank all applicants for their interest in joining our team, but only those selected for an interview will be contacted. Job Type: Full-time Pay: Up to ₹75,000.00 per month
Job Title: Customer Service Advisor (eCommerce – UK Shift) Location: Mumbai (Work from Office Only) Job Type: Full-time Shift Timing: Monday to Friday, 11:30 AM to 9:30 PM IST (7:00 AM to 5:00 PM UK Time) Job Summary: We are seeking Mumbai-based Customer Service Advisors to support a UK eCommerce brand with day-to-day customer service operations. This is an office-based role involving email and phone support, order processing, and task tracking. You’ll be working closely with the UK team to ensure a seamless customer experience. Key Responsibilities: Handle email and inbound customer calls professionally and efficiently Resolve queries using Freshdesk or Zendesk Process customer orders and returns via Shopify Clear backlog of emails and open tickets Update internal trackers using ClickUp or Trello Maintain and help improve existing SOPs and documentation Occasionally make outbound calls (e.g., for delivery updates – no sales involved) Future Scope: Potential to grow into logistics coordination and purchase order management after core CS tasks are established Requirements: 1–3 years of experience in BPO or eCommerce customer service Proficiency with ticketing platforms like Freshdesk / Zendesk Experience with Shopify preferred Strong written and verbal communication skills in English Familiarity with UK customer service tone and etiquette Ability to coordinate internally in Hindi or Gujarati is a plus Workload: 30–50 emails and 20 calls daily Average handling time: ~5 minutes per interaction Perks & Benefits: Long-term engagement opportunity Direct exposure to UK-based operations All tools and systems (VoIP, trackers, CRMs) provided Location: Mumbai – This is a full-time, office-based position. Start Date: Immediate joiners preferred Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month
Job Title: AV Pre-Sales Designer Location: Remote Job Summary: We are seeking an experienced and technically adept AV Pre-Sales Designer to join our team. This role is pivotal in the pre-sales cycle, acting as a bridge between client requirements and our technical offerings. The ideal candidate will be responsible for understanding client needs, designing effective audio-visual solutions, and producing detailed technical documentation including BOQs and solution presentations. You will liaise with OEMs to validate designs and ensure alignment with client standards, including upgradeability and future-proofing. Key Responsibilities: Client Requirement Analysis: Collaborate with the sales team and clients to gather and interpret AV requirements. Conduct site visits (as necessary) to assess the scope and technical feasibility of projects. Solution Design & Documentation: Develop customized AV system designs that align with client needs and budgets. Prepare comprehensive Bill of Quantities (BOQs), block diagrams, and detailed solution presentations. Stakeholder Coordination: Coordinate with OEMs to verify solution design, ensure compatibility, and confirm adherence to industry best practices. Identify and integrate any client-specific standards or preferences into the design. Presentation & Client Engagement: Present proposed AV solutions to clients with clarity on technical and commercial aspects. Highlight potential upgrade paths, associated costs, and value-added options to clients. Collaboration & Support: Work closely with internal sales, project, and engineering teams to ensure seamless transition from pre-sales to delivery. Support the sales team during proposal submissions and tender responses. Key Requirements: Bachelor’s degree in Engineering, Electronics, or related technical field (or equivalent experience). Proven experience in AV design and pre-sales (minimum 3-5 years preferred). Strong knowledge of AV systems, integration, and industry standards (Crestron, Extron, AMX, etc.). Proficiency in design tools such as AutoCAD, Visio, or equivalent. Excellent presentation and communication skills—able to convey complex technical solutions simply and persuasively. Strong organizational and documentation abilities. Certification such as CTS or CTS-D (preferred). Job Type: Full-time Pay: ₹700,000.00 - ₹1,300,000.00 per year Benefits: Work from home
Job Title: AV Pre-Sales Designer Location: Remote Job Summary: We are seeking an experienced and technically adept AV Pre-Sales Designer to join our team. This role is pivotal in the pre-sales cycle, acting as a bridge between client requirements and our technical offerings. The ideal candidate will be responsible for understanding client needs, designing effective audio-visual solutions, and producing detailed technical documentation including BOQs and solution presentations. You will liaise with OEMs to validate designs and ensure alignment with client standards, including upgradeability and future-proofing. Key Responsibilities: • Client Requirement Analysis: • Collaborate with the sales team and clients to gather and interpret AV requirements. • Conduct site visits (as necessary) to assess the scope and technical feasibility of projects. • Solution Design & Documentation: • Develop customized AV system designs that align with client needs and budgets. • Prepare comprehensive Bill of Quantities (BOQs), block diagrams, and detailed solution presentations. • Stakeholder Coordination: • Coordinate with OEMs to verify solution design, ensure compatibility, and confirm adherence to industry best practices. • Identify and integrate any client-specific standards or preferences into the design. • Presentation & Client Engagement: • Present proposed AV solutions to clients with clarity on technical and commercial aspects. • Highlight potential upgrade paths, associated costs, and value-added options to clients. • Collaboration & Support: • Work closely with internal sales, project, and engineering teams to ensure seamless transition from pre-sales to delivery. • Support the sales team during proposal submissions and tender responses. Key Requirements: • Bachelor’s degree in Engineering, Electronics, or related technical field (or equivalent experience). • Proven experience in AV design and pre-sales (minimum 3-5 years preferred). • Strong knowledge of AV systems, integration, and industry standards (Crestron, Extron, AMX, etc.). • Proficiency in design tools such as AutoCAD, Visio, or equivalent. • Excellent presentation and communication skills—able to convey complex technical solutions simply and persuasively. • Strong organizational and documentation abilities. • Certification such as CTS or CTS-D (preferred).
Company Description Pinnacle Global Group provides outsourcing and offshoring services to businesses around the globe, with a specific focus on the US, UK, and Australia. Founded in India, we employ a skilled and dedicated team of over 300 professionals across 7+ offices. Our high client retention rate of 97% reflects our unwavering commitment to exceptional service and building lasting partnerships. With over 150 global clients, we pride ourselves on delivering quality results and supporting our clients' success across various industries. Role Description This is a full-time on-site role for a Client Relationship Manager located in Mumbai. The Client Relationship Manager will be responsible for managing client relationships, resolving client inquiries, and ensuring client satisfaction. Day-to-day tasks include maintaining regular communication with clients, understanding their needs, coordinating with internal teams to provide solutions, and contributing to client retention and growth. This role requires a proactive approach to identifying opportunities for upselling and cross-selling our services to clients. This role involves a regular travel to the UK and Ireland. Qualifications Strong client relationship management and communication skills Experience in handling client inquiries and providing solutions Proven ability to manage and grow client accounts Excellent organizational and time management skills Ability to work collaboratively with internal teams Bachelor's degree in Business, Marketing, or related field Previous experience in the outsourcing/offshoring industry is a plus
As the Head of Recruitment at Pinnacle Global Group, you will be a key player in the company's growth, focusing on a new vertical and potentially having the opportunity to travel to the UK. Your role will involve conducting phone screenings, promoting job opportunities, verifying candidate qualifications, and managing candidate sourcing lists. Additionally, you will be responsible for maintaining the CRM system, drafting job advertisements, and nurturing relationships with candidates and clients. Your key responsibilities will include: - Conducting phone screenings for potential candidates - Promoting job opportunities and attracting qualified candidates - Verifying candidate qualifications and assessing their fit for roles - Managing candidate sourcing lists and databases - Maintaining the CRM system to ensure accurate candidate information - Drafting compelling job advertisements to attract top talent - Building and maintaining strong relationships with candidates and clients The ideal candidate for this role should have: - Proven experience in recruitment resourcing - Proficiency in IT and CRM systems - Excellent communication skills - Proactive team player with strong organizational abilities - Capability to follow company procedures and standards diligently - Strong administrative skills and attention to detail - Ability to build rapport easily with candidates and clients If you are passionate about recruitment, thrive in a fast-paced environment, and aspire to advance your career in a reputable organization, we invite you to apply for this exciting opportunity. Please submit your CV to recruitment@pinnacleglobalgroup.com to be considered. Join us at Pinnacle Global Group and become a part of our dedicated team committed to delivering excellence and ensuring client success.,
Company Description Pinnacle Global Group provides outsourcing and offshoring services to businesses around the globe, with a specific focus on the US, UK, and Australia. Founded in India, we employ a skilled and dedicated team of over 300 professionals across 7+ offices. Our high client retention rate of 97% reflects our unwavering commitment to exceptional service and building lasting partnerships. With over 150 global clients, we pride ourselves on delivering quality results and supporting our clients' success across various industries. Role Description This is a full-time on-site role for a Client Relationship Manager located in Mumbai. The Client Relationship Manager will be responsible for managing client relationships, resolving client inquiries, and ensuring client satisfaction. Day-to-day tasks include maintaining regular communication with clients, understanding their needs, coordinating with internal teams to provide solutions, and contributing to client retention and growth. This role requires a proactive approach to identifying opportunities for upselling and cross-selling our services to clients. This role involves a regular travel to the UK and Ireland. Qualifications Strong client relationship management and communication skills Experience in handling client inquiries and providing solutions Proven ability to manage and grow client accounts Excellent organizational and time management skills Ability to work collaboratively with internal teams Bachelor's degree in Business, Marketing, or related field Previous experience in the outsourcing/offshoring industry is a plus