Client Relationship Manager

Company Description

Pinnacle Global Group provides outsourcing and offshoring services to businesses around the globe, with a specific focus on the US, UK, and Australia. Founded in India, we employ a skilled and dedicated team of over 300 professionals across 7+ offices. Our high client retention rate of 97% reflects our unwavering commitment to exceptional service and building lasting partnerships. With over 150 global clients, we pride ourselves on delivering quality results and supporting our clients' success across various industries.

Role Description

This is a full-time on-site role for a Client Relationship Manager located in Mumbai. The Client Relationship Manager will be responsible for managing client relationships, resolving client inquiries, and ensuring client satisfaction. Day-to-day tasks include maintaining regular communication with clients, understanding their needs, coordinating with internal teams to provide solutions, and contributing to client retention and growth. This role requires a proactive approach to identifying opportunities for upselling and cross-selling our services to clients. This role involves a regular travel to the UK and Ireland.

Qualifications

• Strong client relationship management and communication skills
• Experience in handling client inquiries and providing solutions
• Proven ability to manage and grow client accounts
• Excellent organizational and time management skills
• Ability to work collaboratively with internal teams
• Bachelor's degree in Business, Marketing, or related field
• Previous experience in the outsourcing/offshoring industry is a plus