Client Relationship Manager

Job Description – Customer Relationship Manager (CRM)

Company: Pratibha Press & Multimedia Pvt Ltd

Location: Lucknow

Department: Sales & Customer Relations

Position: Customer Relationship Manager (CRM)

Role Overview

The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction, handling client queries, and supporting business growth by managing accounts effectively. The role involves close coordination with the Sales, Production, Design and Operations teams to deliver exceptional service to clients.

Key Responsibilities

· Develop and maintain long-term relationships with clients to ensure business growth and retention.

· Act as the primary point of contact for customers and resolve client concerns promptly.

· Understand client requirements and coordinate with internal teams (design, production, operations) for timely execution of orders.

· Manage the CRM database effectively by updating client interactions and tracking sales pipelines.

· Provide regular updates and reports to the management regarding customer feedback, issues, and satisfaction levels.

· Identify upselling and cross-selling opportunities to maximize revenue.

· Ensure timely invoicing, payments, and compliance with company policies.

· Organize client review meetings, feedback sessions, and build trust through proactive communication.

· Assist in developing strategies to improve customer experience and loyalty.

Qualifications & Skills

· Bachelor’s degree in Business Administration, Marketing, or related field.

· 2–5 years of experience in Customer Relationship Management / Client Servicing (preferably in printing, media, or packaging industry).

· Strong interpersonal and communication skills (both verbal and written).

· Proficiency in CRM software/tools and MS Office.

· A keen good designing sense would be greatly appreciated.

· Ability to multitask, prioritize, and manage client expectations effectively.

· Problem-solving mindset with a customer-first approach.

· Negotiation skills and ability to manage escalations.

Key Competencies

· Customer-centric approach

· Strong organizational skills

· Analytical thinking & reporting

· Team coordination & collaboration

· Business growth orientation

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person