Client Relationship Manager

Client Relationship Manager (CRM)

Position Overview:

Key Responsibilities:

• Order and Lead Management:

• Follow up with clients on their orders and ensure all their needs are met with care and attention.
• Keep clients informed throughout the order process, ensuring they are happy with each stage.

• After-Sales Support:

• Provide continued support to clients after the sale, ensuring their experience is positive and they’re satisfied with the product or service.
• Gently ask clients for feedback to help improve our offerings and service.

• Client Query Resolution:

• Respond to any questions or concerns from clients promptly and with understanding.
• Be the go-to person for resolving any issues and ensure they are handled with care or escalated to the right team when necessary.

• Product and Service Guidance:

• Help clients understand and make the most of our products and services, offering clear information and assistance whenever needed.
• Be available to guide clients through any part of the process, from order placement to payment.

• Complaint Handling:

• Act as a caring point of contact for any complaints, offering empathy and working towards a positive resolution.
• Ensure any unresolved issues are passed along to the appropriate team, so they can be addressed promptly.

• Building Relationships:

• Foster strong, trusting relationships with clients, ensuring they feel heard, valued, and supported.
• Keep clients up to date and maintain consistent, positive communication throughout their journey with us.

• Proactive Support:

• Stay ahead of potential concerns by addressing them before they become issues, ensuring our clients feel supported and satisfied.

Key Skills and Qualifications:

• Friendly and Approachable:

  A warm, positive attitude when dealing with clients, especially when resolving concerns.

• Clear Communication:

  The ability to express yourself clearly and confidently, both in writing and speaking, with clients and colleagues.

• Effective Follow-up:

  A strong attention to detail and the ability to follow up in a gentle and respectful manner to ensure clients’ needs are always met.

• Proactive and Helpful:

  An ability to think ahead and take action to prevent problems, showing care and support at every step.

• Knowledgeable about Products:

  A solid understanding of our products and services to provide accurate and helpful information to clients.

• Client-Focused:

  A true desire to ensure every client is happy and feels valued.

• Always Available:

  Reliable and approachable, ready to take calls or respond to client needs when needed.

Working Conditions:

Full-time position.

Office based (Kolhapur)

Salary